Mercado Bitcoin begins phased platform recovery, first phase allows balance viewing only

Nov. 9 — Brazilian crypto exchange Mercado Bitcoin posted on X that the platform began a phased recovery on Nov. 9 local time. Users can log back into their accounts via the website, with access gradually opening from 16:00 local time and all customers expected to regain access by 18:00. In the first phase, users can only view their total balance and asset breakdowns, and cannot yet trade or perform other operations.

The exchange said customer balance records are intact, and the incident did not affect user assets, investments or Brazilian real balance information. The platform will restore customer balances with its own funds, and balances will update in line with the access recovery progress and the reopening of markets. Mercado Bitcoin also reminded users to type the official URL directly into their browser to log in, and not to access the site through links in other messages.