United Airlines to Block Personal AI Agents From Booking Flights for Customers

Nov. 12 — According to The Wall Street Journal, United Airlines said Wednesday it will block personal AI assistants from accessing its systems to book tickets for users. The company said it is concerned that such automated agents could leak sensitive customer information or make unauthorized purchases, and could violate relevant regulations from the Federal Aviation Administration (FAA) and the Department of Transportation (DOT). United also said it does not want to add another "middleman."