United Airlines does not allow personal AI agents to book tickets for passengers.

On Nov. 12, according to The Verge, United Airlines stated it would not allow personal AI agents to purchase tickets for its flights on behalf of passengers, but agents can still display its flights to users.

United Airlines is concerned that agents could leak customer information, make unintended purchases, or bypass federal regulations requiring the airline to provide information to passengers, such as rules mandating passengers confirm their luggage does not contain explosives. The company stated that while there are opportunities as third-party AI agents develop, it hopes to first establish protective measures for passengers.