Ledger reminds users to consult official channels for device issues and not to trust private messages or calls asking for mnemonic phrases.

October 14: The official customer service account of hardware wallet Ledger posted that the team is responding to user inquiries through various official channels and reminds users to submit device-related issues directly to official Ledger Support for one-on-one verification; customer service emphasized that Ledger will never proactively call, private message, or ask for the 24-word mnemonic phrase, and if anyone requests this, it is a scam, and recommends using Clear Sign to verify transactions as much as possible.