He Yi responds to user mistaken coin transfer issue: will compensate losses with personal funds, Binance payment transfer plans to add three confirmations.

November 8: Binance co-CEO Yi He stated in a post that regarding an issue where a user transferred the wrong token while using two separate apps, Binance is legally unable to directly transfer funds from another person's account, and she will personally compensate the user for the losses caused by the mistaken token transfer.

Yi He explained that due to historical compliance reasons, Binance has three completely independently developed local sites, whose product architecture and business forms differ from the main site and mainly focus on local fiat currency trading. To avoid similar situations from happening again, the next step will be to add three confirmations in the Binance payment transfer process.

In addition, Yi He stated that public discussion is the driving force for continuous iteration, and she hopes peers will pay attention to their own users just as they pay attention to Binance. She invited users to put forward product suggestions in the comment section. The activity will last for one week, and the product team will select the 10 best suggestions, with each selected participant rewarded 1 BNB.